Tuesday, January 24, 2017

Strategies for Knowledge Workers

Many of us, these days, are knowledge workers.  As knowledge workers, our knowledge is our stock in trade.  Adding to it, maintaining it, pruning it are critical for our ability to contribute to the organizations and causes we care about it.

As with any resource, our knowledge practice needs governance.  Knowledge governance is impacted by several characteristics that make it particularly problematic.

One is that knowledge has a definite shelf-life.  Some knowledge has a longer shelf life than others. For example, the knowledge of philosophy and history I gained during my university education is still about as useful now as it was when I acquired it.  But my knowledge of MS-DOS (a 1980s computer operating system) has lost all of its value.

The second concern with knowledge is the sheer vastness and availability of knowledge now available.  There are videos, podcasts, blogs, forums, and an ever increasing number of books in every domain.  The sheer number of these sources of knowledge seems destined to grow exponentially, and not all the sources are trustworthy.

That leaves the knowledge worker wanting to manage her knowledge resources with some very daunting challenges.

Which domains should she concentrate in going forward?  Which will be most relevant 2, 5, 10 years from now?  Which domains are faltering and should be no longer maintained?

Which data sources should she use?  Which are the most trustworthy now and going forward?  Which expert communities should she join and contribute to?

Once these strategic decisions have been made, there are then tactical ones -- how narrow or broad should she make her own knowledge resources?  Given that most "knowledge" can now be looked up, what are the critical pieces that should be learned, and which pieces can be digitally stored?  How should one structure your knowledge so that the pieces you have in memory can effectively point to where information can be discovered?

Again tactically, once we've decided on the knowledge, how do we mine for it?  Classes, books, videos, and communities might be the data sources, but how do you make the knowledge you come across stick? What tactics and methods will you use?

As with any other resource, knowledge resources must be deployed in the context of the goals of the organization or the individual -- how will your knowledge resources be deployed in delivered?  An accountant might deliver a balance sheet, a lawyer might deliver a contract, a doctor might deliver a prescription or recommendation. An IT professional might deliver recommendations for IT processes or IT systems.

Most organizations, while usually paying lip service to developing their knowledge workers, fail to ask these questions.  But given that the "product" of more and more organizations is knowledge, organizations would be well rewarded if they treated these questions as carefully as they treat questions about where to gain resources in coal, or oil, or steel, now and in the future.  It might be good for individuals to ask themselves the same questions!

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